PLEASE READ the terms and conditions carefully before placing any orders with Felisiti Greis.

This website is operated by FELISITI GREIS LTD. Throughout the site, the terms “we”, “us” “our”and “felisiti greis” refer to Felisiti Greis Ltd. We offer this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here thereon.

Felisiti Greis is a trading name of the Felisiti Greis Ltd, a company registered in England and Wales under registration number 12014119.


Definitions and Interpretations;

Throughout these terms & conditions the following words and expressions shall have the following meanings unless inconsistent with the context:

‘Products’ means the products specified in the quote or invoice or any other correspondence pertaining this order by Felisiti Greis Ltd to the Client.  ‘The Client’ means the party or parties placing the order for products with Felisiti Greis Ltd. ‘The Seller’ means Felisiti Greis Ltd. The terms “we”, “us”, “our” and “felisiti greis” refer to Felisiti Greis Ltd. The terms “you” refer to the client. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.



You, the customer, are hiring, Felisiti Greis Ltd, Mill 2, Saddler’s House, Pontefract Lane, LS9 0PX to deliver bespoke services as outlined in our previous correspondence.

What do both parties agree to do?

You have the authority to enter into this contract on behalf of yourself, your company or your organisation. You will give us everything we need to complete the project as and when and in the format we need it. You will review our work, provide feedback and approval in a timely manner too. Deadlines work two ways, so you’ll also be bound by dates we set together. You also agree to stick to the payment schedule set out at the end of this contract and also on the invoice.

Felisiti Greis has the experience and ability to do everything we have agreed with you and we will do it in a professional and timely manner. We will endeavour to meet every deadline that’s set and on top of that we will maintain the confidentiality of everything you give us.



All of our products are handmade in our UK studio with an exquisite finish. We try to ensure our photographs and descriptions are as accurate as possible but please contact us if you have any questions regarding any of our products or if you would like us to send you a color swatch or fabric sample. You will have plenty of time to review our work and provide feedback at fittings. Any necessary alterations will be done accordingly. We will keep you up to date with the progress of your gown, by sharing some images with you as we work on it. All orders are subject to acceptance and availability and by making a final purchase or order you agree to our Terms & Conditions. Acceptance of your order and completion of the contract between you and Felisiti Greis Ltd will be completed once you make a payment of the deposit required which is stated on your invoice. At this point all sales become final.

Please note: All purchases and orders are final and we run a strict NO REFUND POLICY. Felisiti Greis does not accept exchanges, refunds or cancellations on any orders or other services rendered, as each item is made to fit the clients ordering and specifications. All sales between us and our clients are final. You are also not able to make changes to your design once production starts, so we strongly advise that any changes you wish to make to your design, must be done during the pre-production stage. However, if any fit issues should arise, the product can be returned for necessary alterations.



a) Clients are required to pay a NON-REFUNDABLE deposit on the agreed date, which will be stated on the invoice for all our bespoke gowns.

b) No garments may be removed from our atelier until full payment of the order has been fulfilled. In cases where a bank transfer is made, garments will not be released until the payment has cleared.

c) Clients should retain their sales contracts and any other receipts or invoices as proof of purchase, and be sure to have read the terms and conditions and fully understand its requirements. FELISITI GREIS has such terms to protect its business regardless of your circumstance.

d) All orders made and finalised by way of paying your NON-REFUNDABLE deposit are non-returnable and non-refundable.



a) Clients who cancel their sales contract are NOT entitled to a refund of ANY monies already paid upto and including the cancellation date. Garment orders will still have to be paid in FULL, if the wedding or event has been cancelled for whatever reason. Cost will still be incurred to FELISITI GREIS – regardless of ANY circumstance.



a) Our garments are bespoke orders. Please be aware that garment sizes are made according to client’s specification and measurements either accurately taken and recorded by FELISITI GREIS or sent over to us by clients.

b) After sales order contract has been signed and production of garment commences, Felisiti Greis CANNOT AND WILL NOT accept any responsibility in respect of any changes which may occur in client’s size and body shape. However, we will aim to help alter any necessary changes to the garment that may arise as a result of the change in body shape or size of client.

Please note: That if customers have a significant change in body shape or weight following the order and production of their garment, it is their responsibility to inform Felisiti Greis as soon as possible. It is not policy to take in garments by any more than one dress size (maximum 2’’) as this could adversely affect the style and look of the gown. It is at the customers risk if more than this is required to be taken in. Letting out of all garments is also not advisable, and is at the risk of the customer should they decide on this requirement for their garment.

c) Garments are designed to be worn with underwear, a suitably structured bra/lingerie is advisable but at the customers personal choice.

d) It is essential that customers bring their shoes and any underwear being worn on the day of their chosen event to fitting appointments.

e) No fittings will be carried out on gowns that are not fully paid for by the required date.

f) Clients are required to make themselves available for all fittings and alterations when reasonably required and should be prepared to attend for at least four fittings. Fitting days may be restricted to certain days due to the nature of the specialist being independent in the atelier. Clients will be advised on booking their fittings as to when we have availability at our atelier. Every endeavour will be made to accommodate the client’s requirements.

g) We accept remote orders. For all remote orders, consultations and measurements can be done remotely unless otherwise stated or discussed.

Once a sale is agreed between us and a client, a measurement chart is sent to you as a guide on which measurements to take. We strongly recommend you get a professional tailor to measure you to ensure accuracy. Alternatively, we can send you a detailed video of how to accurately measure yourself (only available upon request). We can also offer to do a video call with you to make sure you take these measurements accurately (only available upon request).  We will work precisely according to your measurements and promise an impeccable fit, as long as the measurements sent remotely are accurate.

Do not hesitate to contact us if you are unsure about anything that pertains to your measurements. Felisiti Greis will not be held responsible for any sizing/fitting mishaps caused by inaccurate measurements.



Please note: All purchases and orders are final and we run a strict NO REFUND POLICY. Felisiti Greis does not accept exchanges, refunds or cancellations on any garment orders or other services rendered, as each item is made to fit the clients ordering all specification. All sales between us and our clients are final. You are also not able to make changes to your design once production starts, so we strongly advise that any changes you wish to make to your design, must be done during the pre-production stage. However, if any fit issues should arise, the garment can be returned for necessary alterations.



a) We understand that obstacles can sometimes put delay on projects. We aim to complete our design/work and turn around changes promptly to keep the project fresh and quick-paced.

b) If, due to unforeseen circumstances, you create delay and do not move the production of your garment forwards for more than one month, then you will respectfully settle the full amount and re-join us when the design of your garment, becomes ready to finalise.

c) Should there be an “act of God” that prevents us from completing this project on time, a reasonable adjustment to the completion date will be taken into consideration and communicated with you.



a) If customers do not collect their garments or arrange for the necessary delivery of their garments upon agreed date, and do not notify Felisit Greis of any change in their circumstance which may or may not allow them to collect their garment or arrange for delivery, then any given week we keep the garment in our atelier, will incur an additional cost as we need to make room for our stock and other clients.


Whilst every reasonable effort shall be made to keep any delivery/collection date, time of delivery shall not be of the essence and Felisiti Greis shall not be liable for any losses, costs, damages or expenses incurred by the Client or any other person or Company arising directly or indirectly out of any failure to meet any estimated delivery/collection date.

Delivery/collection of the products shall be made at the discretion of Felisiti Greis either at our atelier or at an address notified by the Client to Felisiti Greis. The Client shall make all arrangements necessary to take delivery of the products whenever they are tendered for delivery. We shall agree on a specific delivery/collection date and time with you if necessary.



We are sure you understand how important it is that you pay the invoices we send you promptly to ensure no delays to your order. All the necessary payment details and agreed terms of payment, will be found on the invoice sent to you.

*Basic Terms: A 50% non-refundable Holding Deposit of the total amount of workmanship and 100% payment of the total amount of all fabrics/materials is to be settled by you before work commences, unless an alternative payment term has been agreed. The Holding Deposit acts as a means of a) us holding any start dates proposed, b) covering the cost of initiating the first design/work phase and c) the client entering into an agreed contract between themselves and Felisiti Greis Ltd. The remaining 50% payment of workmanship will be due on *garment completion.

*Other payment plans: Per initial agreement with clients, Felisiti Greis may offer clients other payment plans aside from that of the basic terms. Clients are bound by whichever payment plan they opt for and are obligated to follow through with agreed payment amounts and dates as stated on their invoice. The first payment the customer makes to Felisiti greis ad per payment agreement, will be classed as a non-refundable deposit towards their order.

*Project Completion: This is when everything agreed in the order has been fulfilled and when all work time allowed for the project has been used. These terms and conditions are a legal document under exclusive jurisdiction of English courts.



a) Should Felisiti Greis breach its obligations under this agreement, it’s liability is limited to any direct loss incurred by the customer arising from such breach. Felisiti Greis shall not be liable for any breaches caused by circumstances out of Felisiti Greis control, including but not restricted to acts of god, war, riot, terrorism, malicious damage, pandemic, fire, flood, or storm.



We reserve the right to refuse service to anyone for any reason at any time and to anyone.

You understand that your content may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.