TERMS AND CONDITION

PLEASE READ the terms and conditions carefully before placing any orders with Felisiti Greis.

This website is operated by FELISITI GREIS LTD. Throughout the site, the terms “we”, “us” “our”and “felisiti greis” refer to Felisiti Greis Ltd. We offer this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here thereon.

Felisiti Greis is a trading name of the Felisiti Greis Ltd, a company registered in England and Wales under registration number 12014119.

BRIDAL & BESPOKE ORDERS

All of our products are handmade in our UK studio with a luxury finish. We try to ensure our photographs and descriptions are as accurate as possible but please contact us if you have any questions regarding any of our products and garment or if you would like us to send you a color swatch or fabric sample.

All orders are subject to acceptance and availability and by making a final purchase or order you agree to our Terms & Conditions.

Acceptance of your order and completion of the contract between you and Felisiti Greis will be completed once you make a payment of the deposit required which is stated on your invoice. At this point all sales becomes final.

Please note:

All purchases and orders are final and we run a strict NO REFUND POLICY.    Felisiti Greis does not accept exchanges, refunds or cancellations on any garment orders or other services rendered, as each item is made to fit the clients ordering all specification. All sales between us and our clients are final. You are also not able to make changes to your design once production starts, so we strongly advise that any changes you wish to make to your design, must be done during the pre-production stage. However, if any fit issues should arise, the garment can be returned for necessary alterations.

We accept remote orders. For all remote orders, consultations and measurements can be done remotely unless otherwise stated or discussed.

Once a sale is agreed between us and a client, a measurement chart is sent to you as a guide on which measurements to take. We strongly recommend you get a professional tailor to measure you to ensure accuracy. Alternatively, we can send you a detailed video of how to accurately measure yourself (only available upon request). We can also offer to do a video call with you to make sure you take these measurements accurately (only available upon request).  We will work precisely according to your measurements and promise an impeccable fit, as long as the measurements sent remotely are accurate.

Do not hesitate to contact us if you are unsure about anything that pertains to your measurements. Felisiti Greis will not be held responsible for any sizing/fitting mishaps caused by inaccurate measurements.

** PLEASE ENSURE THE MEASUREMENT CHART IS READ THOROUGHLY AND ALL INSTRUCTIONS ARE FOLLOWED TO GIVE ACCURATE MEASUREMENTS. YOU WILL BE LIABLE TO INCUR CHARGES FOR ANY EXCESSIVE ALTERATIONS RESULTING FROM WRONG MEASUREMENTS SUBMITTED.

** THERE IS A STRICT NO REFUND POLICY ON THIS SO ANY ISSUES WITH THE MEASURING PROCESS SHOULD BE DISCUSSED VIA EMAIL to design@felisitigreis.com OR CALL +447477167472

GENERAL TERMS AND CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time and to anyone.

You understand that your content may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.